About Nova Juguete
About Nova Juguete
Our Story
Since 2009, Nova Juguete has been at the forefront of providing premium intimate lifestyle products with an unwavering commitment to quality, discretion, and customer satisfaction. What began as a small boutique in California has grown into one of the most trusted names in the industry, serving customers worldwide with the highest standards of service and professionalism.
"Our mission is to enhance intimate wellness through quality products, education, and unwavering commitment to customer privacy and satisfaction."
Our Journey
Over the past 15 years, we've achieved numerous milestones that have shaped our identity:
- 2009: Founded in Palo Alto, California
- 2012: Launched our first e-commerce platform
- 2014: Established our quality assurance laboratory
- 2016: Expanded operations internationally
- 2019: Achieved ISO 9001 certification
- 2021: Launched our educational platform
- 2024: Celebrating 15 years of excellence
Our Values
Quality
We partner with leading manufacturers and conduct rigorous quality testing to ensure every product meets the highest standards of safety and performance.
Privacy
Discretion and confidentiality are paramount in everything we do, from browsing to shipping, ensuring our customers' privacy is always protected.
Education
We believe in empowering our customers with knowledge, providing comprehensive product information and expert guidance.
Trust
Built over 15 years, our reputation for reliability and customer service excellence is the foundation of our business.
By the Numbers
Years of Excellence
Satisfied Customers
Satisfaction Rate
Customer Support
Quality Assurance
Every product in our inventory undergoes rigorous quality testing and verification. We maintain partnerships with leading manufacturers who share our commitment to excellence and safety. Our quality assurance process includes:
- Material safety certification
- Performance testing
- Durability verification
- Regular supplier audits
- Customer feedback integration
Our Commitment
As we continue to grow, our commitment remains unchanged: to provide our customers with the highest quality products, exceptional service, and complete privacy. We invest in the latest security technologies, maintain strict quality control measures, and continuously update our knowledge to stay at the forefront of industry developments.
Contact Us
We value open communication with our customers and are always here to assist you:
Nova Juguete Inc.
2200 Geng Rd Suite 100
Palo Alto, CA 94303
Email: support@luxselections.com