FAQ
Frequently Asked Questions - Nova Juguete Inc.
Frequently Asked Questions
Find answers to commonly asked questions about our products and services
Orders & Payment
What payment methods do you accept?
We currently accept PayPal as our primary payment method. PayPal offers secure transactions and buyer protection. All prices are listed in US Dollars (USD).
Is my payment information secure?
Yes, absolutely. We use PayPal's secure payment gateway, which ensures your financial information is encrypted and protected. We never store your credit card information on our servers.
Do you offer refunds?
To ensure the best shopping experience, you may request a return and refund within 30 days of receiving your order. To initiate a return, please contact us via email and we will process your request promptly.
Shipping & Delivery
How discreet is your shipping?
We ship all items in plain, unmarked packaging with no indication of the contents or our company name. The shipping label will show a discrete sender name for your privacy.
How long does shipping take?
Domestic US orders typically arrive within 3-10 business days. International shipping times vary by location, usually taking 7-21 business days. You will receive a tracking number once your order ships.
Product Information
Are your products body-safe?
Yes, all our products are made from body-safe materials and undergo rigorous testing in our ISO 9001 certified laboratory. We only work with reputable manufacturers who meet our strict quality standards.
How do I clean and maintain my products?
Each product comes with specific care instructions. Generally, we recommend using mild soap and warm water for cleaning, and storing products in a cool, dry place. For detailed care instructions, please refer to the product manual.
Privacy & Security
Will my purchase be discrete on my bank statement?
Yes, all charges will appear under a discrete business name on your bank statement. The true nature of your purchase will not be revealed.
How do you protect my personal information?
We use industry-standard encryption and security measures to protect your personal information. We never share your details with third parties, and all customer data is stored securely on encrypted servers.
We Accept:
All prices in USD